Accommodation Terms and Conditions
Travel agency “Boho Travel Art” is based at Mosorska cesta 11, 21 310 Omiš, OIB: 24136571489, ID: HR-AB-21-17010502092 (further in the text: Boho Travel Art, guarantees the authenticity of the offered accommodation unit characteristics.
Boho Travel Art is obliged to ensure the accommodation in the booked properties in the reserved period, except in the case of force majeure (war, riots, strikes, terrorist attacks, sanitary problems, natural disasters, official authority interventions, etc.).
By renting one or more accommodation units from our offer you enter a legal relationship with us, and confirm that you accept these General Terms And Conditions of Providing Accommodation Services (hereinafter called “Accommodation Terms and Conditions”). All the details stated in the offer represent a legal obligation of the client as well as Boho Travel Art. The General Terms and Conditions represent the basis for the settlement of any possible dispute that may arise between you and us. The client is therefore strongly advised to carefully read the General Terms and Conditions prior to any advance payment.
2. OFFER CONTENT
Boho Travel Art provides services of private and hotel accommodation and auto camp.
Types and codes of accommodation units from the Agency’s private accommodation offer:
A – a self-contained accommodation unit which consists of one or more rooms, its own kitchen, and at least one bathroom. There can be one or more accommodation units in the house: apartment, studio or room. There is usually one self-contained part of the building where the owners or the owner’s family live.
AS – studio, it is a self-contained, small accommodation unit, which in the majority of cases combines living room, bedroom and kitchen into a single room or the sleeping facilities are situated on the gallery. A studio can also be an accommodation unit with sleeping facilities in a separate room which is not separated from the rest of the unit by a door. A studio has its own bathroom. There can be one or more accommodation units in the house: apartment, studio or room. There is usually one self-contained part of the building where the owners or the owner’s family live.
S – room, an accommodation unit with sleeping facilities. It usually has its own bathroom, but it can sometimes share the bathroom with other rooms. In some holiday properties, the rooms have the possibility of using shared cooking facilities, which is mostly charged additionally. Usually, it is not possible to prepare one’s own meal, but in such cases mostly exists the option of surcharge for breakfast, half board or full board. There is at least one more accommodation unit in the house: apartment, studio or room. There is usually one self-contained part of the building where the owners or the owner’s family live.
H – house, an accommodation unit encompassing the entire property. It includes one or more rooms, a living room, kitchen and at least one bathroom. There are neither other clients nor owners in the house.
The numbers in brackets indicate the capacity of the accommodation unit, i.e. the allocation of the beds. The number on the left indicates the number of basic beds and the number on the right the number of extra beds. For example the code A (4+2) means that the apartment has 4 basic and 2 extra beds.
One room can contain maximum 2 basic beds. All other beds in that room are considered as extra beds. All beds situated in the kitchen, dining room or living room are also considered as extra beds. The extra beds in the accommodation units from our offer are usually standard beds, less often sofa beds, and very rarely folding beds. The position and the type of extra beds will be noted in the offer.
In certain accommodation units, one or more children under 12 years can be accommodated over the advertised capacity. The service is available in units which offer as an additional service children’s beds (beds with length and width smaller than the standard beds).
The kitchen of the accommodation unit can have standard equipment or can be a kitchenette. The standard kitchen equipment includes a refrigerator, a sink, a stove with a minimum of two burners/hotplates and a working surface with a minimum of 20 cm in width. A kitchenette is equipped with at least a refrigerator and a sink and can be used to cook or at least to heat up food (stove, hot plate or microwave oven). Warm water must not be available in the accommodation unit’s kitchen.
3. SENDING AN ENQUIRY
If the client is unable to book on his own an accommodation that meets his requirements the most, the client can contact the Agency for assistance. The enquiries are sent by mail (email@example.com) or by filling out the contact form on the Agency’s web site. Each enquiry must contain specific information based on which the Agency will create an offer (at least a period of vacation, number of people, their age, preferred destination and any other special requirements and requests of the client). If necessary, the client can also contact the Agency by phone, but the final enquiry must be sent in written form.
4. CREATION OF BOOKING REQUEST
The booking request is done by filling in a simple form available on the Boho Travel Art web site. During the application process the client has to provide all the information required from him in the booking form.
The booking request cannot be created without the client’s confirmation that he has previously read the General Terms and Conditions and that he has accepted them. After receiving the booking request, the Agency will inform the client by email about the successful creation of the booking request.
The payment for the booking can be made by bank transfer or PayPal.
Prices quoted on the web site bohotravelart.com are in euros (EUR). Tthe payer’s account will be charged by the amount from the proforma invoice in Kuna currency equivalent, calculated according to Boho Travel Art’s business bank’s exchange rate. There is the possibility of a minimum exchange rate difference, which will be charged from the client’s account.
In order to firmly confirm the created booking request, the client has to pay the advance according to the issued pro forma invoice.
The remaining amount up to the total amount of the booking can be paid by the client in the following ways:
- in cash, directly to the service provider on the day of arrival,
- by bank transfer to Boho Travel Art’s account, at least one month prior to the arrival.
In specific cases (for instance, when the total booking amount does not exceed 300 Euros or the client is a person required to have a visa for entering the Republic of Croatia) it is necessary to pay 100 % of the booking amount when confirming the booking.
If the client is obliged to pay the total amount of the booking to Boho Travel ARt (in cases when it is not possible to pay the remaining amount directly to the service provider, as well as bookings of hotel) and there are less than 30 days left till the arrival date, the client is obliged to pay 100% of total booking amount when confirming the booking.
The client will be informed of the exact amount and the payment method of the advance when sending the pro forma invoice.
If the client decides to pay the requested amount by bank transfer, he is obliged to forward to us the copy of the bank transfer immediately upon realization of the payment.
The Boho Travel Art is not responsible for the availability of services confirmed after expiration of the option time limit assigned for the booking confirmation.
If the paid amount does not arrive on the our bank account prior to the client’s departure on vacation, you are obliged to send us the confirmation of the completed bank transaction (SWIFT). In case you wish to avoid additional bank costs related to issuing the SWIFT confirmation, you are able to send a filled out and signed payment confirmation with the attached copy of the your ID card or passport. Upon receipt of the declaration, we shall send the voucher to you.
By realizing the payment for the booking, the client certifies that he/she is completely familiarized with all the details and conditions under which the particular accommodation unit is offered. By realizing the payment, everything stated in these General Terms and Conditions, becomes a legal obligation of the client and of Boho Travel Art. All the conditions and terms specified in this contract become a legal obligation of both the client and Boho Travel Art.
7. CONTENT AND PRICE OF THE PURCHASED SERVICES
The prices vary depending on the accommodation facility. The prices are specified for each accommodation unit. Prices are quoted in Euros (€). The equivalent value in Kuna of the paid services will be stated on the invoice. The advertised prices for accommodation in the hotel include only those services which are described in the chosen accommodation unit offer. The advertised prices for the private accommodation include: daily rental of the accommodation units, bed linen, kitchen equipped with the necessary dishes and cutlery (except when the accommodation unit booked is a room without the use of kitchen) gas, water and electricity expenses (except for ‘Robinson Crusoe style’ type of accommodation).
Additional services are services that are provided in the accommodation unit, but are not included in the rental price (such as use of air conditioning, brought pets, food services, use of washing machine, boat rental, berth place for the boat, etc.). The client pays for them additionally and only if he/she uses those services. If we are in the possession of the price list of additional services, it will be sent to you upon the request. Most of the additional services the client must pay directly to the service provider, while some of them will be paid when confirming the booking.
While most services are optional, there are some mandatory services (e.g. special transportation to the accommodation facility by boat, etc.) which are paid by the client on the spot directly to the service provider.
Considering the fact that the availability of the accommodation may depend on additional services (such as food services, pets, the use of additional beds, etc.), and since the additional services may not always be available (e.g. boat rental, the use of the Internet, berth place for boats, etc.), the client is obliged to report all desired additional services when creating the booking request.
In some rare cases the client will have to pay before starting to use the rented accommodation a cash deposit directly to the service provider. This deposit is a guarantee for the service provider that the client will not cause any damages to the accommodation unit or its contents. On the day of departure the entire deposit amount will be refunded to you, but only after the service provider has previously determined, that the client has left the rented accommodation in the same condition in which he has found it at the check-in.
You will be informed about all the mandatory surcharges, the exact prices of the desired services and possible cash deposits, as well as their payment methods, when sending the pro forma invoice.
Boho Travel Art reserves the right to change the prices until the moment the pro forma invoice is sent to the client. By sending the proforma invoice, we guarantee that the booked accommodation is available according to the price calculated in the pro forma invoice.
All the prices refer to a stay in the accommodation unit longer than three nights. For a stay of 3 days or less, the prices increase according to the following percentages:
- Three nights – the prices increase by 30,00%.
- Two nights – the prices increase by 40,00%.
- One night – the prices increase by 50,00%.
8. SERVICE CATEGORIZATION AND DESCRIPTION
The offered accommodation units are described according to the official categorization of the local tourist board at the time of the work permit issuance, and according to the current conditions of the accommodation unit gaven upon the owner statement.
The standards of accommodation, food and other services of different places and countries vary and are not suitable for comparison.
The allocation of rooms/apartments in hotels is determined by the hotel reception. If the client has not specifically agreed upon a room/apartment with special features, the client will accept any room/apartment allocated to him/her in accordance with the voucher.
Boho Travel Art guarantees that the service provider will make sure that the kitchen in every accommodation unit is equipped with corresponding dishes and cutlery required for the number of the people staying in the unit. Upon client’s arrival accommodation unit must be clean and tidy with clean bed linen. Bed linen are being changed on a weekly basis for clients staying longer than one week. The service provider is under no obligation to provide towels to the client.
The time of arrival at the accommodation unit is after 2:00 PM, and the time of departure on the last day of the booking is no later than 10:00 AM. The previously specified rule helps avoiding that the clients from the same accommodation unit meet when the dates of departure of the previous clients and of the arrival of the new clients are overlapping. 4 hours are needed by the accommodation service provider for cleaning and preparing the accommodation unit for the next clients.
The keys are given to the client by the service provider personally at the accommodation unit or at the check-in address if it varies from the address of the property.
9. BOHO TRAVEL ART’S RIGHT TO CHANGES AND CANCELLATION
We are entitled to suggest the change of a booked accommodation or cancel it completely or partially, if unexpected circumstances which cannot be avoided or removed and are related strictly to the booked accommodation (e.g. sanitary problems, etc.) occur prior to or during the vacation period. If these circumstances occurred at the time of advertising and selling the accommodation arrangement, Boho Travel Art would have considered them a legitimate reason not to advertise the offer and consequently not to accept booking confirmations for those accommodation units.
If we are in a position to offer you an alternative accommodation, the change of the booked accommodation can be made only with your approval. If the alternative accommodation unit price is lower than that of the cancelled one, we undertake to refund the price difference to you and to bear in that case the bank charges. If the alternative accommodation unit price is higher than the cancelled one, we are entitled to charge you for the price difference.
Boho Travel Art is obliged to inform all the clients who have confirmed their arrival by paying the advance of any changes of the booking or cancellation, immediately upon the occurrence of the unexpected circumstances. If the Agency is not able to find an alternative accommodation, it is obliged to refund the amount paid for the booking to the client and the Agency will bear for that the bank charges. In case of refund of the paid amount, the client is not entitled to claim the compensation of any other additional costs related to his booking.
10. THE CLIENT’S RIGHT TO CHANGE AND CANCELLATION
The client can change an already confirmed booking only if the change is accepted by the service provider. The changes may include: change of the holder of booking, booked dates, number of persons, age of persons, type of basic or extra services booked and payment process. The request for a change of the booking must be submitted in written form (by e-mail, fax or by mail). The client agrees to pay for the specified changes a flat amount which is charged per change (per new calculation) and depends on the date when we receive the written request for change of booking parameters:
- for a change requested by the client 21 or more days prior to the start of the booked service use, Boho Travel Art charges an administrative fee of 30,00 €,
- for a change requested by the client 20 or less days prior to the start of the booked service use, Boho Travel Art charges an administrative fee of 45,00 €.
After the start of the booked service a change of the parameters is not possible.
If the period is one of the changed booking parameters, the period of the new booking has to be in the same season like to original one, otherwise the requested change is considered as booking cancellation and cancellation fees will be charged.
In case that after an already confirmed and agreed modification, the client requests a new modification of the booking, the new modification will be again charged, even if the new parameters are identical to the originally confirmed booking.
If the service provider does not accept an agreement on a possible change of the booking parameters, i.e. that the paid advance is assigned to a new calculation, the requested change of a booking is considered as booking cancellation and cancellation fees will be charged.
A cancellation of the booked accommodation must be done by the client in written form (by e-mail, fax or by mail).
The date when we receive the written cancellation notification represents the basis for the calculation of the cancellation costs in the following way:
- For a cancellation occurring up to 29 days before the start of using the service booked, Boho Travel Art charges 30 % of the total price of the accommodation booked on behalf of handling and administrative charges. The rest of the amount will be refunded to the client at the expense of the payee.
- For a cancellation occurring from 28 to 22 days before the start of using the service booked, Boho Travel Art charges 40 % of the total price of the accommodation booked. The rest of the amount will be refunded to the client at the expense of the payee.
- For a cancellation occurring from 21 to 15 days before the start of using the service booked, Boho Travel Art charges 60 % of the total price of the accommodation booked. The rest of the amount will be refunded to the client at the expense of the payee.
- For a cancellation occurring from 14 to 8 days before the start of using the service booked Boho Travel Art charges 80 % of the total price of the accommodation booked (i. e. 100% of the total price of the booked accommodation in lighthouse). The rest of the amount will be refunded to the client at the expense of the payee.
- For a cancellation occurring from 7 to 0 days before the start of using the booked service Boho Travel Art charges 100 % of the total price of the accommodation booked.
- If the client does not show up at the destination or cancels the booked services after the beginning of service use, the client is not entitled to a refund of the paid amount (including the amount paid by the client directly to the service provider) and it is obliged to pay any unpaid balance remainssubsequently.
If the client does not arrive at the booked accommodation until 08:00 PM on the day of the booked service start, while he has not informed Boho Travel Art nor the service provider of his possible delay, the booking will be considered as cancelled on the day of arrival. In such case the cancellation costs will be charged according to the above scale. The client has no right to complain and loses the paid amount, in case the service provider accepted in the meantime other clients.
If the client, upon cancelling the booked accommodation units, finds a new user for the same booking, Boho Travel Art charges only the costs caused by the change if the booking parameters.
The change of the booked accommodation unit with another one (of a different service provider) is considered as a booking cancellation. In that case the client will be charged cancellation fees according to the scale shown above and any possible difference in price will be transferred to the client’s new booking. Boho Travel Art will offer the client for the new booking a special discount of 10% of the cancelled booking’s amount.
If the client booked more accommodation units in one request, and he/she does not wish to cancel all booked accommodation units (partial cancellation of booking), the cancellation costs for the canceled accommodation units will be charged according to the scale shown above, and the possible difference between the total amount of the advance payment and the cancellation costs for the cancelled accommodation units, will be considered as an advance payment for the rest of the accommodation units.
If the actual costs are higher than previously presented, Boho Travel Art reserves the right of charging all the actual costs.
If the booking is cancelled due to death of the client (the holder of the booking) or of a member of his/her immediate family, Boho Travel Art will charge only the minimum cancellation fee (30%). This provision is applied if the booking is cancelled due to the death of any member of the group or a member of his/her immediate family (spouse, brother, sister, parent or child), but only in caseBoho Travel Art possessed the information that this person was registered previously as a group member.
The client must provide Boho Travel Art with a death certificate, and if necessary with a confirmation of family relationship between the deceased and the client, i.e. the member of the group.
If the cancellation is due to any other reason, the cancellation will always be solved with the mandatory charging of cancellation fees according to the scale shown above.
Boho Travel Artprovides the client with a calculation of the cancellation fees in written form. The refund of the amount the client is entitled to, will be realized within 5 working days of determining the precise amount of the refund, under the condition that Boho Travel Art possesses the client’s data necessary to carry out the money refund.
11. AGENCY’S OBLIGATIONS
We are responsible for the execution of the services and selection of the service providers. Boho Travel Art must also concern over the rights and interests of the client in accordance with the good practice in tourism.
Boho Travel Art is responsible to assure that the client receives all the services he/she has booked, and is therefore liable to the client for a possible non-provision of the booked services or a part of the services the client paid for.
12. CLIENT’S OBLIGATIONS
The client is obliged:
- to possess valid travel documents for each person (including travel documents for children and documents required for pets). The costs of loss or theft of these documents during the journey are borne by the client;
- to obey with the customs and currency regulations and laws of the Republic of Croatia as well as with those of the transit countries during the journey;
- to check whether he/she needs a visa to enter the Republic of Croatia or the transit countries. Boho Travel Art does not provide services of obtaining visa, and reserves the right to charge the cancellation fees in case the client does not obtain the documents necessary to enter the Republic of Croatia;
- to present the voucher with the clearly indicated number of persons and type of services to be provided, to the service provider, on the day of arrival at the booked accommodation unit;
- to pay on the day of the arrival directly to the service provider the unsettled amount of the booking, the costs of additional services (if he/she uses them) and the cash deposit (if it is specified on the voucher), if the client did not pay them prior to arrival;
- to arrive at the accommodation unit in the exact number and composition of persons that Boho Travel Art was previously notified of. If more people arrive at the accommodation unit than the number stated on the voucher, or if the group composition is different, the service provider can refuse to provide accommodation service to the unannounced people or can request a surcharge for them;
- to notify Boho Travel Art of bringing any pets in order to obtain previously the consent of the service provider. The service provider can refuse to provide the accommodation service to the client if he/she insists that unannounced pets also use the booked accommodation;
- to notify Boho Travel Art of all the relevant facts that can affect the client’s stay in the booked accommodation unit (e. g. allergies and illness of the client, physical disability of the client, arriving by vehicle of non-standard size, need of bed of non-standard size, special dietary conditions if the client chooses food services, etc.);
- to obey the House rules in the accommodation unit booked (House rules are available even on Boho Travel Art’s web site), and cooperate in good will with the service providers.
If the client does not comply with these regulations, the client can be denied of accommodation service provision and in this case the client is not entitled to claim the compensation or the refund of the paid amount.
The luggage will be transported by the client at the risk of the client, thus it is recommended to insure the luggage with an insurance company.
Boho Travel Art does not hold any responsibility for loss or damage of luggage, nor for stealing of luggage from the accommodation unit. The report of lost, damaged or stolen luggage is made by the client to the accommodation service provider and to the nearest police station.
The client is entitled to complain only in case of incorrect photographs, i.e. inaccurately presented information regarding the booked accommodation unit, except the situation when the current condition of the accommodation unit is to the benefit of the client. The client can also complain about cleanliness and filthiness of the booked accommodation unit as well as the inappropriate behavior of the service provider.
Boho Travel Artis not liable for non-realization of services that were not booked by the client prior to his/her arrival at the accommodation unit.
Boho Travel Artis not liable for the working hours of shops and restaurants near the property. Information on their distance from the property is only for orientation purposes and cannot be a reason for complaint.
The client is not entitled to complain about information that went unnoticed by the client, or about any facts that he/she was warned about by Boho Travel Art.
The client is not entitled to complain on any other grounds, especially as he/she has not the right to complain about bad weather conditions, the configuration and the cleanliness of the beach, the cleanliness and equipment of the destination, the cleanliness and the temperature of the sea, and about any other similar situations or events that may cause the client’s dissatisfaction, and are not directly related to the quality of the booked accommodation unit (e.g. local water supply problem, sewage problem, crowds, theft or damage to personal property, etc.).
The complaint can be submitted on the day of arrival at the accommodation unit only. Exceptionally, in case the problem could not be observed on the arrival day or it has occurred during the stay, the client can submit the complaint even later, but immediately upon establishing the existence of the problem. All complaints submitted following the deadline will be rejected as unfounded.
The complaint must be submitted by e-mail, SMS or fax. The complaint cannot be submitted by leaving a message on the answering machine.
The Agency is able to receive the client’s complaints every day (including Saturday, Sunday and holidays) from 8 AM to 10 PM in the high season (1.5 – 31.8) and from 8 AM to 8 PM during working days in the remaining part of the year. If the client does not have the possibility to submit the complaint by e-mail, SMS or fax and does not have an own mobile phone, the client is advised to contact Boho Travel Art by telephone of the service provider. If the contact cannot be established because all the lines were busy or there was no answer to the call, the client must retry the call, because any complaint submitted out the stated deadlines will not be taken into consideration.
Once we receiveyour complaint, we will immediately undertake all the necessary action to resolve the complaint. After verifying all the circumstances of the complaint (first by contacting the service provider), we undertaketo determine the validity of the complaint within the next two hours.
If the complaint is considered valid by Boho Travel Art, an additional period of 6 hours is granted to usin resolving the complaint by solving the reason of the complaint. The time between 10 PM and 8 AM is not included in the defined deadlines. The client is obliged to cooperate in good will with Boho Travel Art and the service provider in order to resolve the cause of complaint.
Any justified complaint is resolved by solving the reported shortfalls or by reducing the amount of the booked service. The acceptance of the discount is considered as resolution of the reported shortfalls. If the justified causes of the complaint cannot be resolved, the service provider undertakes to find an alternative accommodation for the client. If the service provider is not able to resolve the reported shortfalls and is not able to offer alternative accommodation, the service provider will refund on its own expenses the paid amount.
The highest paid compensation per complaint cannot be higher than the amount paid. If the client submits the complaint after beginning to use the booked service, the highest paid compensation cannot be higher than the amount of the unused part of the service.
The client is not entitled to claim compensation of material or non-material damages (such as bank charges for money transfer, telephone bills, additional gasoline costs, loss of time, stress, psychological damage, etc.).
The criteria for comparison of the booked accommodation unit and the alternative accommodation unit are the location and the price offered by Boho Travel Art. If the accommodation unit which is subject of the complaint is located on the mainland, we are obliged to offer you an alternative accommodation on the same Riviera. As comparison price will be considered the same price or lower. If service provider offer alternative accommodation of lower price than the booked one, you are entitled to the refund of the price difference.
If the client does not accept an alternative accommodation comparable to the one which is subject of the complaint (of equivalent location and price), Boho Travel Art will not take into consideration any complaint subsequently submitted. By accepting the alternative accommodation, the client waives all rights to claim a refund of the amount paid for the booked accommodation unit..
If Boho Travel Art does not resolve the client’s complaint and does not provide any alternative accommodation within the given period (6 hours), the client gains the right to leave the booked accommodation unit.
If we determine that the complaint is not valid, we will not undertake any actions to resolve the complaint. The client has the possibility to accept such a decision and remain in the booked accommodation unit on the previously defined terms and conditions, or request an alternative accommodation from us, for which you are obliged to pay the full amount of the accommodation directly to the new service provider.
If the client does not accept our decision and decides to subsequently claim the paid amount, he/she is not allowed to stay in the accommodation which is subject of the complaint. By deciding to remain in the booked accommodation, the client waives in advance the right to the possibility of claiming the refund of the paid amount.
If the client is not satisfied with the state of the provided service, leaves the accommodation unit and finds an alternative accommodation on his/her initiative, by that does not give us the chance to solve the cause of the complaint in the agreed time limit of eight hours, the client is not entitled to a refund of the amount paid or to suit for compensation, regardless whether his/her reasons for the complaint are justified or not.
The client is obliged to submit the complaint in written form (by e-mail, fax or mail) within maximum seven days from the end of the booked period of the services which are subject of the complaint. We are obliged to confirm in written form, without delay, the receipt of the complaint to the client. The complaint submitted after the deadline or with incomplete documentation (photographs, information from other reliable source, etc.) will not be taken into consideration.
Boho Travel Art is obliged to issue a written answer to the duly submitted complaint within seven days after the complaint was received. Boho Travel Arthas the right to extend this period for another 14 additional days due to gathering information and to verify the complaint details with the service provider.
Until we present the solution, the client waives the right to use the mediation services of another person, UHPA arbitration, court or to give out information to the media. If the client does not comply with this provision and thus breaches the procedure, we reserve the right to claim compensation of damages caused by such an action undertake by the client, regardless of the grounds of the complaint.
15. FINAL PROVISIONS
Boho Travel Artis not responsible in any way for changes or non-provision of the service due to a case of force majeure in the client’s country or in the country where the service is should be provided (war, riots, strikes, terrorist attacks, natural disasters, official authority interventions, etc.), which results in preventing the client to stay in the booked accommodation unit. In such cases the client is not entitled to a reimbursement of the paid amount. This amount can also not be used as an advance payment for an alternative accommodation unit that the client would like to book at another destination or in a different period, but the provisions of a booking cancellation.
The contracting parties agree that Boho Travel Arthas the right to increase the price before the beginning of using the accommodation service, in case that after the booking confirmation the currency exchange rate has increased more than 5 % or in case of the increase of other expenses which affect the price of the service, of which we did not know and could not have known. The client reserves the right to cancel the booking if the increase of the agreed price is more than 10 %. In that case the client is entitled to the refund of the amount paid by that time, but is not entitled to any additional compensation. The money will be refunded to the client’s bank account, the bank charges being borne by us.
16. COURT JURISDICTION
The parties will attempt to settle any dispute agreeably. If the parties cannot agree to settle the dispute, they accept that the dispute will be settled by the competent court in Split.
Everything not specified in these Accommodation Terms and Conditions, is subject to the laws in force of the Republic of Croatia.
In case that for any reason the translation of a specified article is discredited, the Agency confirms that it will interpret the article according to the translation of an official court interpreter for the client’s language.
In Omiš, 15.06.2015
General Terms and Conditions
First of all, thank you for visiting www.bohotravelart.com.
Please note that these are the terms and conditions that apply to your bookings and payment. By making a booking with Boho Travel Art you are deemed to have agreed to these terms and conditions so please read them carefully.
Travel agency “Boho Travel Art” is based at Mosorska cesta 11, 21 310 Omiš, OIB: 24136571489, ID: HR-AB-21-17010502092 (further in the text: Boho Travel Art. Boho Travel Artis a Croatian registered company and is therefore subject to Croatian law and those of the E.E.C. where applicable.
Participant of any service(further in the text: the client) is responsible to obtain and carry a valid passport, visa(s), and any other documents required by applicable government regulations.During the application process, the client is obliged to give all requested information depending on the service she/he chose.
All bookings are subject to availability. Before a booking is taken, full details of your proposed trip will be advised to you. Once you have confirmed to us that you are happy with the proposal, we will proceed to take payment and issue you with a Booking confirmation. Please check that all names, dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue our Booking confirmation (by email) after having received payment from you, in cleared funds, of either the required deposit or the full price (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.
2. PRICE AND PAYMENT
We reserve the right to alter the prices of any service shown on our website or set out in our written proposal to you at any time before you make a booking. You will be advised of the current price before your booking is confirmed. In all cases, in order to make a booking, a deposit will be required. The amount of deposit varies depending on the nature of your trip and will be confirmed to you before you book.
If, following the payment of a deposit at the time of booking, any balance remains unpaid within agreed time period of the intended departure date, we reserve the right not to issue documentation and treat your booking as cancelled. In such circumstances, cancellation charges will be applied as set out below.
Depending on the service you have chosen and due to the business policy of our partners:
After we have agreed on what you would like to book and you want to confirm your booking, we shall send you an invoice for a 30% to 50% deposit. Availability and pricing are subject to change until this deposit is received
The remaining amount up to the total amount of the booking can be paid by the client in the following ways:
- by bank transfer to the our account or PayPal, the balance payment due is from one week to one month before your arrival
- in cash, directly to the service provider on the day of service,
The deposits are partly non-refundable
Prices quoted on the web site bohotravelart.com are in euros (EUR). All payments will be effected in Croatian currency and bank transfer expense is at your cost. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.The amount that will be charged is the conversion of the price in Euro into Croatian Kuna and vice versa according to the current exchange rate of the Croatian National bank. Payment must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred.Upon your sent request, we shall send details which are not specified here because of practical reasons.
After we receive the deposit, we shall send you an official Booking confirmation with specified details (travel itinerary) of booked service and where you will be informed of theterms of cancellation, exact amount and the payment method.
After we receive a balance payment or determine other payment method, we shall send you Voucher with all necessary information (contact, meeting point, times of departures, etc.) which we kindly ask you to print and bring with you.
Booking will not be confirmed until we are in receipt of cleared funds.
Payment methods are as follows:
- Online banking
- Online banking (Money Transfer)
If this is your selected payment method you will receive to your e-mail address a pro forma invoice with all data necessary to complete payment, including the bank account number to which the payment of the purchase price should be made. You can make your payment via online banking or in any other way that you usually pay your bills – in a bank, post office, etc.If you decide to pay the requested amount by bank transfer, please forward to us the copy of the bank transfer immediately upon realization of the payment.
- PayPal payment
If you already own a PayPal account, connected to a verified and valid credit or debit card, it will suffice to log in by your e-mail address and password.
Payment is run through the high security PayPal website, which means that the data you’re using for payment are not accessible to the travel agency Boho Travel Art, but exclusively to PayPal.
In specific cases (for instance, when the booking has been made at the last moment), payment can be made in cash to us or directly to the service provider.
DATA FOR ONLINE BANKING (MONEY TRANSFER)
Addressee: Boho Travel Art, Mosorska cesta 11, 21310 Omiš, Croatia
Bank Name: PRIVREDNA BANKA ZAGREB d.d.
Bank Address: Fošal 1, 21310 Omiš
IBAN: HR64 23400091160395333
SWIFT CODE: PBZGHR2X
Reference number: Date of departure (only numbers – e.g. date 01.10.2015 is registered as: 01102015)
Payment purpose: The name of the trip
If you are making payment for another person or somebody else is making the payment from their account on your behalf, please send us an e-mail to firstname.lastname@example.org to inform us about the names of the payer and the passengers. If you are making payment for more persons, you will receive a Voucher with clearly pointed out number of travelers. Should we need the other passengers’ names we will contact you by e-mail.
3. CANCELLATION POLICY OF CONFIRMED BOOKINGS
We cooperate with a wide range of suppliers so therefore we have no fixed cancellation policy. Any cancellation must be sent to us in writing as soon as possible so we can take further actions in order to refund as much as we can of your payment at the time of canceling. We keep administrative fee. Administrative fee depends on the service you have booked and will be shown upon your sent request
In the case if we need to cancel the booking of the trip, we will refund you PRICE paid in advance for the trip.
We do not refund bank transfer expanses or credit card fees.
Refunds cannot be issued for any program once it has begun.
4. TRAVEL DOCUMENTATION
Travel documents are documents necessary to realize the contracted service (such as original voucher, travel itinerary, written notices, etc.) that we submit to you and service provider. All travel documents will be submitted to you at least 7 days before departure, unless the travel itinerary defines it differently.
To avoid misinterpretation, it is worth mentioning that the passport is not considered travel documentation.
5. AMENDMENT REQUEST
If you wish to change your booking in any way after confirmation has been issued, we will do our best to assist you in amending your arrangements after booking. Although we cannot guarantee that this will be possible. Any request for changes must be in writing from the person who made the booking.
We reserve right to change the itinerary due to unexpected circumstances (weather changes and similar…)
7. TRAVEL INSURANCE
We strongly recommend purchasing full travel insurance once a trip has been booked. Health, accident, and emergency evacuation insurance are also strongly recommended. We shall not be responsible for any costs incurred by you or any member of your party as a consequence of inappropriate or insufficient travel insurance being purchased.
8. HEALTH REGULATIONS
The traveler is obliged to inform us about all facts relevant to their health conditions or habits which could endanger the course of the journey (if due to health or other issues the traveler requires specific type of food, suffers from a chronic disease, allergies, etc.).
9. EXCURSIONS AND ACTIVITIES
Where excursions and/or activities are booked and paid for in advance as part of the price of the trip and detailed on our booking confirmation, these will form part of the contract with us. We undertake to use reasonable skill and care in selecting suppliers who provide excursions and activities as part of your contract. Any excursions and/or activities that you decide to purchase at any time from a local supplier or third party once your trip has commenced will not form part of your contract with us. Your contract for such excursions/activities will be made with the relevant supplier or third party and on that party’s terms and conditions and we have no liability whatsoever for the performance of that excursion or activity.
10. SPECIAL REQUESTS
Whilst we will endeavor to comply with any special requests we receive e.g. specific dietary requirements or specific room and will pass any special requests to the relevant supplier, however, we are unable to guarantee compliance with such requests and are not liable for any loss suffered in the event of such requests not being complied with.
The client will cooperate with us and immediate service provider to eliminate the cause of complaint. If you do not accept on-the-spot solution that is equal in type and quality to the contracted service, we shall not accept your subsequent complaint and shall not respond.If the service provided after the complaint still isn’t provided in the contracted way, you will ask for a written notice from the service provider and enclose it to the written complaint submitted at the latest eight days after the service was taken; otherwise we shall disregard it.
If you wish to make a complaint related to the failure or partially provided service that is part of the package tour, the complaint shall be immediately made to the person responsible for providing the service as planned, and to us within 8 days of the end of the journey. We shall not take into account a complaint made later than the time frame indicated.We shall give a written response to the complainant within 14 days of receipt, and is entitled to ask for a prolongation in order to gather information and verify the complaint content with the service provider before solving the complaint. We shall deal only with complaints whose cause couldn’t be eliminated on the spot.Until you receive our decision, he waives the right to start any procedure related to the complaint or to publish the information in the media. The highest compensation can amount to the price of the reclaimed part of the service, cannot involve already used services, or the entire package cost.
In case of contracting „Last Minute“ option, you waive the right to complain.
12. PARTICIPANT AGREEMENT AND AWARENES OF RISK
I fully understand and acknowledge that travel activities have:
(a) Inherent risks, dangers and hazards and such, exist as well in my participation in Boho Travel Art activities;
(b) My participation in such activities may result in injury or illness;
(c) These risks and dangers may be caused by the negligence of any kind or by anyone, accidents, breaches of contract, the forces of nature or other causes; and
(d) By my participation in these activities, I hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the owners, agents, officers, or employees of Boho Travel Art, or by any other person. I, on behalf of myself, my personal representatives and my heirs hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Boho Travel Art and its agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my participation in Taste Dalmatia activities.
I understand that Boho Travel Art reserves the right to take photographic or film records of any of its programs, and hereby agree that Taste Dalmatia may use any such photographic or film records for promotional and/or commercial purposes without any remuneration to the traveler.
13. DUTIES AND OBLIGATIONS OF THE TRAVELER
The client will observe the rules of conduct in accommodation facilities (hotels, hostels, private accommodation, etc.) and means of transport so not to disturb by his/her behaviour the scheduled course of the itinerary. If your behaviour causes damage to the service provider in the accommodation facility or in the means of transport or disrupts the scheduled course of itinerary, you will indemnify the damaged party and cooperate with the service provide and us.
If your behaviour disrupts the scheduled and unhindered course of the itinerary we shall be compensated for the damage and can terminate the rest of the service. This will be treated as termination on your demand.
Should the aforementioned item of this provision involve a minor or a child, parents will take responsability.
You are under obligation to comply with currency and customs regulations of the Republic of Croatia.
14. DUTIES AND OBLIGATIONS OF THE AGENCY
We shall take care that the services are provided by a service provider selected with utmost care and attend to the client’s rights and interests as is customary in the trade of tourism. The Agency must also concern over the rights and interests of the client in accordance with the good practice in tourism.
The Agency is responsible to assure that the client receives all the services he/she has booked, and is therefore liable to the client for a possible non-provision of the booked services or a part of the services the client have paid for.
We shall warn the clinet about the level of standard in the country (different to standards that the traveler is used to in his residence) and of the possibility of variation from the itinerary due to local customs and regulations.
15. COURT JURISDICTION
The parties will attempt to settle any dispute agreeably. If the parties cannot agree to settle the dispute, they accept that the dispute will be settled by the competent court in Split.
Everything not specified in these General Terms and Conditions, is subject to the laws in force of the Republic of Croatia.
In Omiš, 15.06.2015
House rules in private accommodation
To make sure that you will have a pleasant stay and to prevent any misunderstanding, please read the house rules in private accommodation. When you confirm a reservation it is implied that you are familiar and agree with them, and that you will fully adhere to them. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay.
- On the day of arrival the guests have to give to the owners their identification documents (passport or ID) for the purpose of registration at the Tourist Board. The documents have to be returned to them within 24 hours. The guests have as well to give the voucher to the owners and pay them the last amount.
- The owners are available to the guests during their stay for any information and assistance they may need. In case of any complaints about the quality of the accommodation we advise the guests to contact directly the owners, and then call the agency in case that they cannot solve the problem.
- The guests are responsible for the cleanness of the apartment. The owners are not required to clean and tidy up, or to take out the garbage during the whole stay of the clients.
- The owners will change the bed linen every 7 days. The owners do not have the obligation to furnish any towel, kitchen cloth, toilet paper, cleaning products and detergent as well as deck chairs and parasol.
- The owners are neither obliged nor responsible to organize guests’ free time or to entertain them.
- The guests are obliged to take care of their personal things and valuables left in the accommodation. The owners will not be responsible in case of any disappearance, we advise then the guests to always close the doors and windows when they go out.
- The owners do not have the right to enter in the rented accommodation during the absence of the guests, except to stop damages or a danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back at the accommodation. If the owners have any reason to believe that house rules are violated, the guests have to let them enter in the accommodation in order to check the situation.
- Pets are allowed only with the permission of the owners and the agency. Bringing pets without prior announcement is not allowed, the owners and the agency have in this case the right to cancel the reservation. The guests are responsible for any damages caused by their pets, and have to clean the excrements left inside and outside the accommodation, as well as in the vicinity of the accommodation and on the beach. If it was agreed that the pets stay outside the accommodation the guests do not have the right to let them enter inside.
- It is not allowed to bring any weapon, inflammable or explosive substances and products with the strong or unpleasant smell into the apartment. As well, any cooking and electrical appliances are not allowed without the agreement of the owners.
- The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to another accommodation, outside or to the beach (the kitchen chairs to the terrace, cutlery to another accommodation unit, towels or blankets to the beach, deck chairs from the swimming pool to the beach…).
- The use of any equipment or appliance not included in the price of the accommodation (barbecue, garage…) is possible only on agreement of the owners.
- When the guests go out of the accommodation they have the obligation to close the parasols, switch off the lights and electrical appliances, close the gas and water. As well the guests are asked while they are outside not to leave the air-conditioning on if it is not necessary, and to close doors and windows while it is in use. It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose like outside the house or in its vicinity.
- In case of reservation of an accommodation ‘Robinson’ type the guests have to save water end electricity, they cannot without the authorization of the owners use appliances that consume a lot of electricity (iron, hair drier…).
- It is strictly forbidden that any person other that the guests stays inside or outside the accommodation. If any other person that the one declare at the moment of the reservation are present in the accommodation, the owners and the agency have the right to cancel the reservation of all the guests. Guests staying in any accommodation that does not belong to the owners to not have the right to enter in their accommodation without their agreement.
- Guests who intentionally or accidentally damage the property, will have to reimburse the owners the full amount of the damage occurred. The owners can ask the guests to leave a deposit on their day of arrival. The deposit will be refunded to the guests in its totality on the day of departure only if they leave the accommodation in the same status as they found it. Information about deposit amount and payment can be seen on the accommodation unit price list and voucher.
- If the guests intend to arrive after 20:00 on the first day they have to inform the owners or the agency about it in order to avoid that the owners propose their accommodation to other guests, thinking that the first one gave up of the reservation.
- On the day of departure the guests have to leave the accommodation the latest at 10:00, in order that the owners have time to prepare it for the next guests arriving at 14:00. The guests have the obligation to leave the accommodation in the same condition as they found it, tidy and undamaged.
- The guests are requested not to disturb the peace of the owners and other customers from 14:00 to 17:00 and from 22:00 to 8:00.
- The owners and the agency can put an end to the reservation of the guests who do not respect the house rules. In this case the guests will be charged for the entire amount of the reservation, regardless the shorter stay.
- When starting to use the accommodation it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved on the spot with the owners or the agency will involve the intervention of the police or of the tribunal of Split. Complains will be considered only if reported during the stay. Subsequent complaints will not be considered.